Returns &
Refund.
We prioritize fairness. Our policy is designed to protect genuine fashion enthusiasts while maintaining operational sustainability.
Automated Wallet Credit Flow
Initiation
Request via Orders page with unboxing proof.
Validation
48-hour quality check at our central lab.
Settlement
100% value added to your Architect Wallet.
Return Eligibility
Standard criteria for a successful return request.
Wallet-First Refunds
Our streamlined settlement process via Store Credits.
COD Fee Policy
Transparency regarding Cash on Delivery logistics.
Shipping Responsibility
Clarity on who bears the transit costs.
The Unboxing Mandate
Strict Protocol: Claims for damage, missing items, or wrong products require a continuous, uncut 360° unboxing video. The video must start from the sealed package showing the label clearly. Without this, the system will automatically reject the claim.
Anti-Abuse Control
Patterned returns or excessive RTOs will result in soft-blacklisting, restricting future orders to Prepaid-only status.
COD Security Disclosure
The Cash-on-Delivery fee is an additional service charge mandated by our logistics partners for cash handling and high-risk insurance. This amount is paid in advance to filter legitimate intent and protect against fraudulent bookings.
THIS FEE IS NON-REFUNDABLE AND NON-ADJUSTABLE AGAINST THE PRODUCT VALUE.